Booked help over a screen share, on Fridays. It suits smaller problems and follow-ups once we have already met, and it saves you waiting for a home visit.
At the moment remote support is for customers I have already visited. If we have not met yet, please start with a home visit — it is a better use of your money for a first appointment.
How a remote appointment works
You are involved the whole way through. Nothing happens on your computer that you cannot see.
- You book a Friday slot. Remote appointments run on Fridays, at 30 or 60 minutes.
- I explain what will happen before we start. Including what you will see on your screen.
- You start the session, using a fresh code. The connection is opened by you, not by me.
- We work through it together. You stay at the keyboard and type your own passwords.
- We finish, and I check the connection is closed. I do not keep unattended access to your computer.
- You get a short note of what we did. The same as after a home visit.
What it costs
Prices are per appointment, not per hour, and travel is included across the published core area. There is no charge for the introductory call.
£89
Home appointment, 90 minutes. For a first visit, several problems in one go, setting up a new device, or a proper teaching session.
| Returning home appointment | £59 | 60 minutes, for a focused follow-up once we know each other. |
|---|---|---|
| Remote support, short | £30 | 30 minutes, booked on a Friday. |
| Remote support, longer | £55 | 60 minutes, booked on a Friday. |
| Introductory telephone call | Free | Up to 15 minutes, to work out what you need and whether I can help. |
Your accounts stay yours
A lot of people reasonably want to know what happens with their passwords before they let anyone near their device. Here is the whole of it.
- You type your own passwords. Always. I will show you where to type them, and then look away.
- I do not keep your passwords or recovery codes. Nothing is written down, photographed or stored.
- No banking, no money, no decisions. I will not operate your online banking, move money, buy investments or make financial decisions for you. I will never ask for a banking password or a card PIN.
- Remote access is booked, temporary and closed afterwards. You start the session, it uses a fresh code, and I check the connection is disconnected at the end. I do not keep unattended access to your computer.
- If anything about consent or authority is unclear, I stop. That applies to family bookings too.
How I help with passwords, two-factor authentication and scam awareness
If you are not sure whether it suits
Remote help is not always the right answer. If a printer needs moving, a device needs setting up from scratch, or you would simply rather have someone in the room, a home visit is the better choice.
Ask when you get in touch and I will tell you which makes more sense — including if the answer is neither.