Practical help with passwords, accounts and the messages that do not look right. Not a guarantee against fraud, and not financial advice — just safer habits you can keep up yourself.
What we can go through
Most of this is about making a few things stronger and then leaving you with habits that hold up after I have gone.
- Making passwords stronger and easier to manage.
- Setting up a password manager, without me ever seeing what is stored in it.
- Turning on two-factor authentication where it helps.
- Making sure you can get back into your accounts if you lose access.
- Keeping devices and software up to date.
- Backups, so that losing a device does not mean losing photographs.
- Recognising the warning signs in an unexpected message or call.
- Checking the privacy settings on a phone or computer.
- What to consider before typing anything into an AI service.
Your accounts stay yours
A lot of people reasonably want to know what happens with their passwords before they let anyone near their device. Here is the whole of it.
- You type your own passwords. Always. I will show you where to type them, and then look away.
- I do not keep your passwords or recovery codes. Nothing is written down, photographed or stored.
- No banking, no money, no decisions. I will not operate your online banking, move money, buy investments or make financial decisions for you. I will never ask for a banking password or a card PIN.
- Remote access is booked, temporary and closed afterwards. You start the session, it uses a fresh code, and I check the connection is disconnected at the end. I do not keep unattended access to your computer.
- If anything about consent or authority is unclear, I stop. That applies to family bookings too.
How I help with passwords, two-factor authentication and scam awareness
What I cannot promise
Nobody can promise that you will never be caught out, and anyone who does is selling you something. What I can do is make the obvious things much harder, and show you what to look for.
If a message or a call does not feel right, stop and check before you act. That is the habit worth having, and it is the one I will try hardest to leave you with.
Tell me what you would like to sort out
The business telephone number and enquiry form will appear here before bookings open.
Home visits run Monday to Thursday, in slots through the day. Remote support is booked on Fridays and is currently for customers I have already visited.